Log IT

The Log IT System was designed primarily as a helpdesk system to capture and monitor job cards and their workflow for an IT call centre.

Administrator functionality:
Log calls through desktop app or web portal

Monitor and report on status of all calls grouped by:

• application,
• site,
• client,
• status or
• assigned user.
               

Client functionality:
            Log calls through web portal
            Edit/Monitor status of specific calls
           
           
User functionality:
            Log calls through web portal
            Monitor status of calls

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